Hardware Support

As a professional IT support services provider, we assist understands the importance of Customer requirements. Equipped with a strong technical and support team, we are able to offer a competitive pricing model, a highly qualified technical team and an unrivalled level of service. Assist provides support across a wide range of vertical markets from finance, legal, construction, retail, government and leisure.

  • Networking
  • Servers
  • Storage
  • DesktopsandLaptops
  • Printers
 

Technical assurance

We offer a wide range of skill sets to cater from basic network implementations to more complex and large scale deployments. All Engineers are periodically trained on all the leading vendor solutions and industry standard accreditations allow us to deliver enhanced support services without compromising on quality.

How do you benefit

  • Ensures a fix within the contracted service levels
  • Enhances a warranty or response only service to a committed fix service
  • Offers UK-wide coverage, up to 24hrs x 7 days Offers an optional reload of the operating system returning the unit to full service
  • Never compromises warranty as we only use vendor approved parts, driven by our vendor accreditations and authorized service partnerships
  • Maintenance targets range from 2 or 4 hours to 16 hours and next business day
  • Dedicated site engineers, shared service teams, mobile engineers all security-cleared
  • Well experienced engineers Hardware Maintenance
  • Testing and cleaning of the hardware, updating of master files, such as adding and deleting employees or customers and similar.

Software Maintenance

It is updating of application programs in order to meet changing information requirements, such as adding new functions. It also includes fixing bugs and adapting the software to new hardware devices.

Network Maintenance

Taking care of the overall health of the network (anticipating, preventing and solving the problems, troubleshooting, cable testing

Security Maintenance

It ensuring that the systems remain secure all the time. Security maintenance service may include backups, checking permissions and ownerships in critical files and directories, checking the assignment of rights, monitoring system logs etc

Telephony Maintenance

The telephony maintenance service is similar to the data networking processes of fault isolation and correction. On the other hand, IP telephony maintenance is much easier than with the traditional phone set up and can be done remotely in most cases

Preventive Maintenance

It performs proactive maintenance in order to prevent system problems. Its purpose is to minimize breakdowns and excessive depreciation.

Predictive Maintenance

It strives to detect the onset of system degradation and to address the problems as they are identified. Predictive maintenance differs from preventive maintenance by basing maintenance needs on the actual condition of the system, rather than on some predetermined schedule.

Reactive Maintenance

No actions are taken to maintain the system, either to prevent failure or to ensure that the planned life of the equipment is reached.

Reliability Centered Maintenance

A systematic approach of evaluating a facility's equipment and resources to best match the two needs.

Our Clients

Milestone : 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016