Zaptech Solutions is proud on the competitive advantage, It has gained through winning the trust of the clients by providing honest commitment, dedication and making the clients priorities as its own.

Zaptech Solutions is the purely customer oriented IT Service and support company in the U.A.E. Whether you need a full environment assessment, a quick software recommendation, a competitive hardware quote, or any urgent response we are here for you: 24 hours a day and seven days a week.

The services we offer vary from the basic per-call support, to full-service, depending on your requirements.

For InHouse support we have a fully qualified team to support you with instant help, the first stage of support is to help the customer on the phone and guide him and train him in fixing errors which often annoy people who are working in a tight schedule. We make sure the errors don't come back.

The customer's time is valuable for us and we expect the same at some times when a customer is passing by and can bring his machine for a quick service and drive back with it. For this type of support we have a team of engineers to help you with instant solutions for replacements of some faulty parts, which may be causing problems.

Another Form of In House support is keeping a resident engineer appointed for clients who work in a tight schedule and don't want their work to suffer in any way. Zaptech appoints resident engineers for such clients who will be giving them instant support and solutions to any problems that come up if at all they come up.

We go out of our way to help you. We know that you are busy, and we know that your business needs, require flexibility in your time schedule, so we try and free up some of your time by coming to you. No more unhooking all of your computer cables, carrying your computer to your vehicle, and driving around the city to drop your computer off for repairs.

We come right to your office and perform as much servicing of your computers and network onsite as is prudent. We also ensure that anything that requires offsite repair, gets picked up from your office, repaired, brought back, and then reconnected and set up again. We also ensure that it all works before we leave again.

The On Call Service engineer will asses the problem and provide the client with a "number of hours required" quote. If the client is in agreement, the service engineer proceeds with the work. Upon completion of the service, the service engineer will verbally and in writing indicate the number of hours it took to complete the job, as well as detail the cause of the issue. At any point in this process, the client may stop the service.

The Annual Maintaince Contract provides you, the User, with both help and support for your Organization and management from start to finish.

We appoint resident engineers for such clients who will be giving them instant support and solutions to any problems that come up if at all they come up.